Avaya 132-S-1002.1 Exam - OKExams.com

Free 132-S-1002.1 Sample Questions:

Q: 1. Click the Exhibit button
In your meeting with the CIO at Rocky Montain Adjuster Outsoucing, you should ______. (Choose two)
A. Review pricing options
B. Position yourself as a technical expern
C. Gain agemeement for a follow up messting with the CIO D. Reinforce Avaya position as a leader in IP Telephony
E. Focus on the objectives of RMAO’s convergence initiatives
Answer: C E

Q: 2. Click the Exhibit button
In developing your value proposition for Dan Russell at Rocky Mountain Insurance, you should ______. (Choose two)
A. outline project plan for implementation
B. tie your solution to the business needs of RMI
C. clearly define the components of your solution
D. show specific or measurable business results
E. describe the features and advantages of your solution
Answer: B D

Q: 3. Click the Exhibit button
Given the Rocky Mountain Insurance case study, what information should be included in Sue Madison’s introductory communication? (Choose two)
A. value proposition for the proposed solution
B. an explanation as to why Avaya is better than the competition
C. a brief introduction and a request to meet for further discussion
D. an elevator statement containing specific business issues to capture interest
Answer: C D

Q: 4. Click the Exhibit button
In the Rocky Mountain Adjuster Outsourcing case study, what information should be developed in proparation for your initial meeting with the CIO? (Choose two)
A. A statement as to why RMAO should deal directly with Avaya
B. A proposal presenting a converged network solution for RMAO
C. An article or customer testimonial regarding a similar business situation
D. A proposal pricing alternatives for RMAO’s proposed converged network
E. A questioning plan to uncover the CIO’s business objectives for the convergence initiative
Answer: C E

Q: 5. You are presenting your proposed solution to a CEO.
What are two ways that you can customize existing Avaya sales/marketing materials? (Choose two)
A. include strategic and financial company issues
B. state the financing/leasing options available to the company
C. convey how the solution will be integrated with the existing infrastructure
D. depict how your solution impacts agent occupancy within the contact center
E., directly state how the proposed solution affects the key financial metrics of the company
Answer: A. E

Q: 6. Click the Exhibit button
You are competing against Mitel at Rocky Mountain Insurance (RMI) and you know Mitel will be very price competitive, To compete with Mitel at RMI you should ______. (Choose two)
A. position the IP Office as a platform for growth
B. show how IP technologies allow for the rapid addition of applications
C. Place your best price before Dan Russell in the Request for Proposal (RFP) response
D. propose a Compact Contact Center so that Mitel will have to increase their price to match those capabilities
Answer: A B

Q: 7. Click the Exhibit button
In the Rocky Mountain Insurance case study, which two elements should be included in a value proposition for the proposed solution for the proposed solution? (Choose two)
A. the cokmpany's business issues
B. the cost of he proposed solution
C. the technical aroposed solution
D. the project plan required to implement the solution
E. a description of how the solution solves the company's business issues
Answer: A E

Q: 8. Your customer is going through a difficult period due to recent negative press releases concerning an investigation into their accounting practices Although the company feels that the investigation will show no wrong doing, they have begun to lose some of their best executives. The future of their company demands that they keep their best management takent. They are looking for alternatives that allow these executives flexible work hours and locations. Your solution hypothesis may include which products? (Choose two)
A. IP Telephony
B. Interaction Center
C. Avaya Global Services
D. Unified Communications
E. Interactive Voice Response
Answer: A D

Q: 9. A large U.S. firm implemented a global expansion strategy 10 years ago. They have struggled to establish themselves regionally and it appears that they are finally making progress. All of their technical support people are located in the U.S. and it has become increasingly difficult to maintain service levels as their presence grows. They are considering opening a technical support center in Asia. You recommendation should include ______.
A. Avaya Global Connect, Avaya Global Services, and IP Telephony
B. Customer Interaction Suite, Operational Analyst, Call Management System
C. S8700 Media Server, G650 Media Gateway, and Avaya’s Communication Manager
D. Unified Communications, Software Release Management, and a Contact Center solution
Answer: A

Q: 10. Click the Exhibit button
As you prepare to respond to the Town and Country Clothiers Request for Proposal (RFP), you should focus your solution around Avaya's capability of ______.
A. Avaya CRM Solutions
B. Avaya Global Services
C. Avaya Mobility Solutions
D. Avaya Meeting Exchange
Answer: A